A. BRFM handles our billing in-office. Tammy is available during regular office hours to answer any questions you may have regarding your bill. Please call the main office number at 860-4600 and when prompted, press #4. If Tammy is unavailable, please leave a message and she will call you back as soon as possible.
A. If you are feeling ill, we ask that you call our office during regular office hours, (Monday-Friday 8AM to 5PM) and speak to our front office staff, who will instruct you on your options of care. Depending on your symptoms, you may be offered an appointment, or if symptoms are serious in nature, it may be recommended that you go to the Emergency Room.
BRFM is prepared to meet your unexpected medical needs even when your preferred provider is not available. If you have a non-life-threatening illness that needs immediate attention, another one of our providers will be happy to see you for a same-day appointment.
We ask that you always contact our office when possible before going to the emergency room. We have a provider that is on-call 24 hours a day, 7 days a week to answer your emergency calls. Emergency Room visits can often times be avoided by speaking with one of our providers first.
If you or someone under your care is experiencing a life-threatening emergency, call 911. Please obtain a copy of all tests taken and contact your physician as soon as possible after an emergency room visit to determine the best course of treatment.
A. Our staff will ask you to fill out a health history form. These questions are part of the examination and provide us with essential information about you and your health history. Your address, email, and phone number are also very important in case we need to get in touch with you. This information is also required by insurance networks to insure payment reimbursement. All information given to us is confidential.
When it is time to be seen by the physician, the nurse will escort you into and exam room and complete vital signs. Give some thought to your medical history beforehand, such as allergies, symptoms, and current medications. It is helpful to bring medications, or a list of medications to your first visit. The physician will complete an interview and physical exam. A current problem list, medication list, and a plan of care will be determined after your exam. After the visit is complete, be sure to check out at our front desk and schedule any return appointments that are necessary.
A. Our providers work by appointment. Unfortunately, occasionally patient appointments require longer time frames than scheduled. When this happens, your patience is appreciated. A sincere attempt is made to adhere to the clinic schedule as much as possible. If there is an emergency or delay in the clinic schedule, our staff will advise you that the physician is behind schedule. This does not happen often, but if it does, you are welcome to wait, or our staff will be happy to reschedule your appointment.
Walk-in appointments are welcome, but not encouraged. If you walk in and request an appointment, there may be a significant wait time as scheduled patients will be seen first. We do reserve appointment slots every day for sick visits, so it is always best to call ahead for one of those appointments.
